Refund & Cancellation Policy

At Veracity Solutions LLC, we are committed to providing high-quality consulting services and professional digital resources. We value transparency and strive to treat every client fairly.

This Refund & Cancellation Policy explains how refunds, cancellations, and rescheduling are handled for purchases made through veracitygroup.us.

The Veracity Strategy Session is a scheduled professional consulting service reserved specifically for you.

Rescheduling

You may reschedule your session without penalty by providing at least 24 hours' notice before your scheduled appointment.

Rescheduling requests received with less than 24 hours' notice will be accommodated when reasonably possible but cannot be guaranteed.

Cancellations

If you cancel your Strategy Session at least 24 hours before your scheduled appointment, you may choose either:

• A full refund to your original payment method, or
• A credit toward a future Strategy Session.

Late Cancellations

Cancellations made less than 24 hours before the scheduled appointment are generally non-refundable, as that time has been reserved exclusively for you.

No-Shows

Clients who do not attend their scheduled session without prior notice are generally not eligible for a refund.

Technical Issues

If a Strategy Session cannot be completed because of significant technical difficulties beyond the client's reasonable control, Veracity Solutions LLC may, at its discretion:

• Reschedule the session at no additional cost, or
• Issue an appropriate refund if the session cannot reasonably be completed.

Digital products, including the Nonprofit Launch System and other downloadable resources sold through our website, become immediately accessible after purchase.

Because digital products cannot be returned once access has been provided, all digital product sales are generally final.

We understand that unexpected issues can occur.

Refund requests may be considered in situations such as:

• Duplicate purchases
• Accidental multiple charges
• Technical delivery problems that Veracity cannot resolve within a reasonable time
• Incorrect billing caused by our systems

Each request will be reviewed individually.

Refunds will not be issued when evidence indicates that purchased digital products have been:

• Shared with others
• Redistributed
• Posted publicly
• Resold
• Copied in violation of the Digital Product License

To request a refund, please contact Veracity Solutions LLC within seven (7) calendar days of the original purchase.

Please include:

• Your name
• Email address used for purchase
• Date of purchase
• Product or service purchased
• A brief explanation of your request

Providing complete information helps us review your request promptly.

Approved refunds are generally issued to the original payment method.

Processing times depend on your financial institution and payment provider and may take several business days after the refund has been initiated.

If you experience a billing issue, we encourage you to contact Veracity Solutions LLC before initiating a chargeback through your financial institution.

Most concerns can be resolved quickly through our customer support process.

We may update this Refund & Cancellation Policy from time to time.

Changes become effective when posted on this website and apply to future purchases.

Questions regarding this policy or refund requests may be directed to:

Our Promise

Our goal is not simply to complete transactions but to build lasting relationships with nonprofit leaders, business owners, and organizations we serve. We believe fairness, transparency, and responsive customer service are essential to that commitment.